In this case mostly Bluetooth is the
cause.
Bluetooth is active
Bluetooth makes often many Com-Ports. The WeatherInfoViewer
check every Com-Port if is there any hardware for using.
Please deactivate it
in the device manager! |
|
A Com-Port
Forwarding (Com0Com) is activate
In this case the WeatherInfoViewer get a "Wait state"
Message and do it.
Please
restart the Computer and deactivate it in the device manager
before you use the Bonito Software! |
|
Virus scanner
|
For example, AntiVir, Avasta, Norton,
aso. gladly blocked the Bonito Programs.
Please deactivate these
scanners for a few minutes. |
|
You have to click to the Avira-umbrella
in your Taskbar next to the clock with right mouse button
and deactivate it. Sometimes you have to click to the little
rake for deactivate. At
the same way you can activate it again. |
|
CD defect
Sometimes it could be,
the CD-Rom is defect or you get an error message like
"Access Violation".
Please start the CD "as Administrator". If you have the
Problem already please contact us:
Contact Form.
|
Registry Problems
I can not register the
Software
You can only register the Bonito software once. To register
WeatherInfoViewer
needs a Internet connection for a few seconds.
Please follow the instructions in
Chapter
4
If you can't register or getting the error message "Internet Open
Error" try this:
- Check if your Internet works on this computer.
- Check whether security programs do not allow that the
WeatherInfoViewer connect
the internet.
- Deactivate theses Security Programs for this time and activate
them after a successful registration.
- If this wouldn't help contact our Support here
Contact Form and provide Name and CD-Key.
The E-Mail with the
Registration Access Codes is empty
In some cases the ISP or E-Mail provider deletes the whole text in
this E-Mail. We don't know why.
if you receive an empty E-Mail, please contact immediately our
Support
Contact Form and provide Name and CD-Key.
We will send you the codes free of charge.
The E-Mail with the E-Mail
Control Codes is empty
In some cases the ISP or E-Mail provider deletes the whole text in
this E-Mail. We don't know why.
if you receive an empty E-Mail, please contact immediately our
Support
Contact Form and provide Name and CD-Key.
We will register the WeatherInfoViewer here with your CD-Key and send you the
codes free of charge.
I do not receive the E-Mail
Control Code
Please check the E-Mail address you typed in.
I already registered
WeatherInfoViewer
If you have already registered
the WeatherInfoViewer you need to "REACTIVATE" the Software. Otherwise you get
the error message "CD-Key Occupied". To do this, you need the
‘Registration Access Codes’ which you were sent via e-mail after
your registration. Please follow the instructions in
Chapter
4.
I got the error message
"CD-Key Occupied"
If the Software is already registered and needs to be
"REACTIVATE". To do this, you need the ‘Registration Access Codes’
which you were sent via e-mail after your registration. Please
follow the instructions in
Chapter
4.
|
|
I lost the Registration
Access Codes
If you lost the Registration Access Codes
we can send you the current ones for a
fee of 5€.
In this case contact our Support here
Contact Form and provide Name and CD-Key
I do not receive the E-Mail
Control Code
Please check the E-Mail address you typed in.
The E-Mail with the
Registration Access Codes is empty
In some cases the ISP or E-Mail provider deletes the whole text in
this E-Mail. We don't know why.
if you receive an empty E-Mail, please contact immediately our
Support
Contact Form and provide Name and CD-Key.
We will send you the codes free of charge.
The E-Mail with the E-Mail
Control Codes is empty
In some cases the ISP or E-Mail provider deletes the whole text in
this E-Mail. We don't know why.
if you receive an empty E-Mail, please contact immediately our
Support
Contact Form and provide Name and CD-Key.
We will register the WeatherInfoViewer here with your CD-Key and send you the
codes free of charge.
I do not receive the E-Mail
Control Code
Please check the E-Mail address you typed in.
Updates / Downloads
I can
not update the WeatherInfoViewer
For updates you must register the WeatherInfoViewer first. Without
registration, you can not update. The updates are downloaded from
the Internet. Therefore, make sure that you have an Internet
connection. Re-enable the web service described in the introduction.
- Check that you have already registered the WeatherInfoViewer
- Check if your Internet works on this computer.
- Check whether security programs do not allow that the
WeatherInfoViewer connect
the internet.
- Deactivate theses Security Programs for this time and activate
them after a successful registration.
- Try to reactivate the Software by following the instructions in
Chapter
4.
- If this wouldn't help contact our Support here
Contact Form and provide Name and CD-Key.
I
want to download Satellite images but I got the error message „Suffix open error“
Suffix open Error means that the codes on your
System, does not match with the Codes on the Server. This can happen, if you are
using the WeatherInfoViewer on 2 Computers. To fix that you have to reactivate the Software
by following the instructions in
Chapter
4..
You use an
WEATHERiNFOBOX and the WeatherInfoViewer
don't show the Information's?
-
check the connection
between the WEATHERiNFOBOX and the PC.
-
make sure that the WeatherInfoViewer
was started "as Administrator". Right Mouse button to the
Icon and "start as Administrator" .
-
Is the WEATHERiNFOBOX
installed? Check it in the deceive Manager and in the Bonito
Setup, Extra Canal.
-
check if you receive
Weather information's in the WIBE Software of Mörer.
-
maybe you look to the
wrong categories? You have to look to ´Weather` or
`Navigation` at "RTTY".
More
Help
If you need more
help and you have a Internet connection? Maybe a Support
via Desktop sharing are can be helpful.
Price
depending on complexity from
10 € per Session. All you have to do is:
|
|
1) Download the Team
Viewer
http://www.teamviewer.com/en/index.aspx
2) Contact us via
Email
and tell us your Problem and your TeamViewer Details
like ID Number and Password.
|